Unstable connection

This guide focuses on fixing network issues that may prevent you from playing the game comfortably. Here is what you can do to improve the connection stability on your console:

1. If you encounter connectivity issues specific to your platform (PlayStation or Xbox), you need to address them directly. To troubleshoot these platform-specific problems, consider the following steps:
   • PlayStation - Check @AskPlayStation for info on the PlayStation™Network; restart your PlayStation in Safe Mode to clear your cache.
   • Xbox - Check @XboxSupport for updates on Xbox Live services; restart your Xbox to clear your cache.
2. Check your network connection: verify that your console is connected to your home network. Ensure that the Ethernet cable (if using a wired connection) is properly seated in your console or your console is connected to your Wi-Fi hotspot (if using a wireless connection).
3. Restart your console and router: turn off your console and unplug your router for about 30 seconds before plugging it back in. Then, restart your console and check if the connection stabilizes.
4. Move your console closer to the router: if you are using a Wi-Fi connection, the distance between your console and the router can affect the signal strength. Move closer to the router to see if it improves the stability of your connection.
5. Reduce interference: wireless signals can be interrupted by other electronic devices and walls/objects in your immediate surroundings. Keep your router far away from electronics such as microwaves, cordless phones, or Bluetooth devices.
6. Update firmware: make sure that your console and router have updated firmware. Usually, manufacturers release patches to fix bugs and enhance the overall performance, which could also resolve network problems.
7. Check your bandwidth usage: while using your console, check if other devices on your network utilize a lot of bandwidth. Usually, it happens due to video streaming or downloading large files. This may impact the quality of connection on your console. Consider playing in an environment where other devices have their bandwidth usage paused or restricted. Also, make sure that no large data downloads are running on your console while playing a match, as this can affect the connection quality, too.
8. Change the Quality of Service configuration of your router: some routers allow you to prioritize internet traffic for particular devices or apps via Quality of Service configurations. Use this feature to improve your connection stability, especially for games you play online with others.
9. Switch Wi-Fi channels: most routers allow you to change the main channel in the router settings to find one with less interference.
10. Use a wired connection: wired connections offer greater reliability than wireless alternatives. If you are playing over Wi-Fi, consider switching to a wired connection by connecting your device directly to your router. Furthermore, keep in mind that mobile and satellite connections are less stable than traditional broadband. Opt for a wired broadband connection when gaming to mitigate potential connectivity issues.
11. Check the date and time on your console. Incorrect date and time settings can lead to various issues.
    • PlayStation: Please follow the PlayStation support article: Date and Time.
    • Xbox: Please follow the Xbox support article: Xbox system settings > Time.
12. If you use a VPN while playing on a console, keep in mind that it can worsen your connection stability. At the very least, we recommend turning the VPN off and on again. Ideally, avoid using it altogether.
13. Contact Your Internet Service Provider (ISP): getting in touch with your ISP is the final thing you can do if none of the aforementioned suggestions helped improve the situation. There may be a problem with your internet service that requires their assistance to resolve.